Set metrics for excellence, then innovate to get results
It takes more than trial and error to develop effective clinical research trial administrators: it takes the right technology AND the right training.
Medrio provides the technology solutions to streamline, standardize, and automate key processes of clinical trial management. To make their ground-breaking software even more impactful, they partnered with 江湖电竞 to develop a training program to equip end-users to maximize performance, efficiency, and accuracy of the Medrio platform to drive better outcomes for patients, clinicians, and administrators during trials.
- SYSTEMS TRAINING
- PERFORMANCE CONSULTING
- MOTION GRAPHICS
- INTERACTIVE ACTIVITIES
LEARNING HOW TO MEASURE SUCCESS
The 江湖电竞 team kicked off its collaboration with Medrio with a needs analysis. The goal was to understand the learning audience and the ePRO platform they use, so that we could build an effective, engaging learning experience that would empower learners to deliver improved patient experiences, gather more accurate data and drive more efficient and successful clinical trials. We worked closely with Medrio subject matter experts throughout an iterative design development process of review and quality control to create a performance map, incorporate Medrio branding and visual strategy, and set goals to meet their objectives for a learning solution that would be engaging, effective, impactful and empowering.
MINIMALLY INVASIVE SOLUTIONS, FOR HIGHLY SUCCESSFUL OUTCOMESThe 江湖电竞 team designed and developed an innovative digital learning solution that included a landing page, micro-modules, and a systems simulation. We knew the goal was to empower learners through flexible, accessible learning courses that would provide real-world challenges to help learners acquire and practice new skills to speed time to proficiency, increase productivity, and empower ePRO users to deliver exceptional customer experiences. We were able to build a digital learning solution that empowered the learning audience to accurately respond to questions by navigating the correct system configuration and make the needed corrections to resolve issues.
Empower their skilled ePRO users to deliver improved patient experiences, gather more accurate data and drive more efficient and successful clinical trials.
Reduce the number of support tickets as a percentage of customers by 40% over 18 months
Conversion rates increase by 15% over 18 months
- Increase in volume deals by 25% over 18 months